top of page

Shipping and Returns

Please read the following Shipping and Returns Terms and Conditions carefully before placing an order for Tap-It NFC Enabled Customer Review Cards from ConsultMates. These terms and conditions outline our policies regarding shipping, returns, and exchanges.

1. Shipping Policies:

1.1. Shipping Locations: ConsultMates ships TapIt NFC-Enabled Customer Review Cards to locations within the United States and internationally. The specific shipping destinations will be detailed during the order process.

1.2. Shipping Methods: We offer various shipping methods, including standard and expedited shipping. The available shipping options will be presented to you during the checkout process, and you can choose the one that suits your needs.

1.3. Shipping Times: The estimated shipping times for TapIt cards will be provided at the time of purchase. These times may vary depending on your location and the selected shipping method. Please note that any stated delivery times are estimates and not guarantees.

1.4. Shipping Charges: Shipping charges are calculated based on the shipping method, destination, and the total weight of your order. Shipping charges will be clearly displayed during the checkout process.

2. Returns and Exchanges:

2.1. Return Eligibility: ConsultMates accepts returns for TapIt NFC-Enabled Customer Review Cards within 30 days of the date of purchase. To be eligible for a return, the product must be in its original, unopened, and unused condition.

2.2. Return Process: If you wish to return Tap-It cards, please contact our customer support team at hello@consultmates.com to initiate the return process. You will be provided with a return authorization and instructions on how to return the product.

2.3. Return Shipping: Customers are responsible for the cost of return shipping unless the return is due to an error on the part of ConsultMates, such as shipping the wrong product or a defective product. In such cases, ConsultMates will cover the return shipping costs.

2.4. Refunds: Refunds will be processed within a reasonable time after we receive the returned product and confirm its eligibility for a refund. Refunds will be issued to the original payment method used for the purchase.

2.5. Exchanges: If you receive a defective or incorrect product, please contact our customer support team to arrange for an exchange. We will replace the product at no additional cost and cover the shipping expenses.

3. Damaged or Lost Shipments:

3.1. Damaged Shipments: If your Tap-It NFC Enabled Customer Review Cards arrive in a damaged condition, please contact our customer support team within seven days of receiving the shipment. We will work with you to resolve the issue promptly.

3.2. Lost Shipments: In the event of a lost shipment, ConsultMates will work with the shipping carrier to investigate and resolve the issue. We will provide you with information on the status of the investigation and options for replacement or refund.

Please feel free to contact our customer support team at hello@consultmates.com for any questions, concerns, or assistance related to shipping, returns, or exchanges of Tap-It NFC Enabled Customer Review Cards.

By placing an order for TapIt cards, you acknowledge and agree to these Shipping and Returns Terms and Conditions. These policies are subject to change, and any updates will be posted on our website.

bottom of page