Privacy Policy

At Consultmates, we are committed to protecting the privacy and security of our clients and their potential franchisees. This Privacy Policy outlines how we collect, use, disclose, and protect personal data in accordance with UK legislation and the General Data Protection Regulation (GDPR).

1. Scope
This policy applies to all employees, contractors, and third-party service providers engaged in activities related to our franchisee lead generation and acquisition services.

2. Data Collection
We collect personal data from various sources, including:

Direct Interactions: When clients or potential franchisees contact us via our website, email, or phone.
Online Tracking: Through cookies and similar technologies when users interact with our digital platforms.
Third-party Sources: Data obtained from reputable marketing data providers, ensuring they comply with GDPR requirements.
3. Types of Data Collected
We may collect the following types of personal data:

Contact Information: Name, email address, phone number, and business information.
Demographic Information: Age, gender, location, and professional background.
Engagement Data: Interaction history with our communications and services.
4. Purpose of Data Processing
We process personal data for the following purposes:

Lead Generation: Identifying and reaching out to potential franchisees on behalf of our clients.
Marketing Communications: Sending relevant information and updates about our services and franchise opportunities.
Performance Analytics: Assessing the effectiveness of our marketing campaigns and improving our services.
Client Support: Providing assistance and responding to inquiries.
5. Legal Basis for Processing
We process personal data based on the following legal grounds:

Consent: When individuals provide explicit consent to receive marketing communications.
Legitimate Interests: When processing is necessary for our legitimate interests or those of our clients, provided those interests are not overridden by individuals' rights.
6. Data Sharing
We may share personal data with:

Clients: To facilitate franchisee lead generation services.
Service Providers: Third-party vendors that assist us in delivering our services, ensuring they comply with GDPR requirements.
Legal Authorities: If required by law or to protect our rights, privacy, safety, or property, or that of our clients and others.
7. International Data Transfers
If we transfer personal data outside the UK, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses, to protect the data in compliance with GDPR.

8. Data Retention
We retain personal data only for as long as necessary to fulfill the purposes for which it was collected or as required by law. When data is no longer needed, we will securely delete or anonymize it.

9. Data Subject Rights
Individuals have the following rights regarding their personal data:

Right to Access: Request a copy of the personal data we hold about them.
Right to Rectification: Request correction of inaccurate or incomplete data.
Right to Erasure: Request deletion of personal data under certain conditions.
Right to Restrict Processing: Request that we limit the processing of their personal data.
Right to Data Portability: Request a copy of their personal data in a structured, commonly used format.
Right to Object: Object to the processing of their personal data based on legitimate interests.
To exercise these rights, individuals can contact us using the details provided below.